Privacy Policy

Information you give us. Your name, email address, phone number, mailing/return-shipping address, the document type and destination country, and any details you include in a form or message. To perform the service, you also send us your documents or copies of them.

Payment information. When you pay, your card details are collected and processed by a third-party payment processor. We do not store full card numbers on our systems.

Website usage. Like most websites, we may collect basic technical data (such as IP address, browser type, and pages visited) through cookies or analytics tools to keep the site secure and understand how it is used.

We use your information to prepare, submit, and track your apostille or authentication; to obtain records on your behalf when you ask us to; to communicate about your order and provide quotes; to process payments and arrange shipping; to keep records for accounting and legal compliance; and to improve and secure our website.

We do not sell your personal information. We share it only as needed to deliver the service, including with: the issuing authorities that authenticate documents (such as a state Secretary of State or the U.S. Department of State) and county offices; shipping carriers (for example FedEx or USPS); our payment processor; and the local agents, runners, and processing partners in our national network who help complete filings. We may also disclose information when required by law or to protect our rights and safety.

Your documents are handled confidentially and used solely to complete your order. We do not publish, sell, or share your documents except with the authorities and partners necessary to authenticate them. Originals are returned to you by tracked, insured mail, and we keep digital copies only as long as needed for your order and our recordkeeping obligations.

We keep personal information and order records for as long as necessary to provide the service, resolve disputes, and meet legal, tax, and accounting requirements, after which we delete or de-identify it.

You may ask us to access, correct, or delete the personal information we hold about you, subject to records we are required to retain. Depending on where you live (including California residents under the CCPA/CPRA), you may have additional rights to know what we collect, request deletion, and opt out of any “sale” or “sharing” of personal information — which we do not do. To make a request, contact us using the details below.

Our website and services are directed to adults and are not intended for children. We do not knowingly collect personal information from children under 16. (We do process documents such as a minor’s birth certificate when submitted by a parent or guardian for authentication.)

We use reasonable administrative, technical, and physical safeguards to protect your information and documents. No method of transmission or storage is completely secure, but we work to protect your data and to limit access to those who need it to perform the service.

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above, and continued use of our services after an update means you accept the revised policy.

If you have questions about this policy or your information, contact Apostille Near Me at support@apostillenearme.com or 1-800-889-7850. You can also reach us at either of our San Diego offices listed in the site footer.